Refund Policy

Returns and Exchange Policy – The Scrub Medz

At The Scrub Medz, we are committed to delivering high-quality Doctor's Uniform & Hospital Linen and ensuring a seamless shopping experience. To address any issues with your purchase, please review our Returns and Exchange policy:

Note:- No Return : Only Exchange

1. Return Policy:
We do not accept returns unless the issue with the product cannot be resolved within 30 days of delivery.

In the unlikely event that we cannot address the issue, a return will be processed based on our assessment.

2. Exchange Policy:
We offer a one-time free exchange on all products, subject to the following conditions:

The product must be in its original condition, with no physical damage or signs of wear.

- Your item must be unwashed and unworn
- It should be in the same condition as you received it
- It must also be in the original packaging
- All the product tags and labels on the box

Phone : +91-7701961658
(Available from 11:00 AM to 5:00 PM, Monday to Saturday)

Once we receive your request, the product will undergo an inspection to ensure it meets our exchange criteria.

After the product quality is verified, we will process the exchange at no additional cost.

4. Conditions for Exchange:

The product should be in its original packaging and must include all tags, labels, and accessories (if applicable).

Any signs of physical damage or use will void the exchange eligibility.

We reserve the right to deny any return or exchange request that does not meet the above criteria.

5. Shipping for Exchange:

Customers are responsible for shipping the product back to us for inspection.

Upon approval of the exchange, we will cover the cost of shipping the new item to you.

Original shipping charges are non-refundable
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We appreciate your understanding and cooperation.
Happy Shopping!

For any queries, feel free to reach out to our customer support team.

The Scrub Medz
Phone : +91-7701961658
Email: customercare@thescrubmedz.com

Head office and Return address:

D-237, SITE EPIP, Greater Noida, Gautam Buddha Nagar, Uttar Pradesh, 201310